How can I request after-sale service?

Provide your company name, machine model and serial number, a short description of the issue, and photos or a short video. Then contact contact@arcadegamesale.com or call +86 17701993025.

What information helps with faster troubleshooting?

Venue type, when the issue started, any error codes, steps already taken, and the operating environment (power, network, humidity) help our technicians diagnose quickly.

Do you supply spare parts?

Yes. We provide spare parts support for LeYou machines. Availability depends on the model and production batch—our team will confirm part numbers and options with you.

Where can I find warranty or service terms?

Please refer to the warranty or service terms included with your purchase documents or contact us to review the conditions that apply to your order.

After-Sale Service

At LeYou, our commitment to you extends well beyond the point of purchase. We recognize that dependable after-sales service is vital to the smooth operation of your rides and attractions, and we stand behind our machines with support for their entire service life.

Our after-sales service ensures your machines remain in peak condition so you and your customers enjoy a seamless experience.

1. Warranty

Comprehensive Warranty: All our machines come with a comprehensive warranty that covers manufacturing defects and issues arising from normal use.

Warranty Period: The standard warranty is 12 months from the date of delivery, unless otherwise specified in the contract.
Coverage: Our warranty covers parts and workmanship.

2. Spare Parts

Genuine Spare Parts: We supply a wide range of genuine spare parts for all our machines, sourced directly from trusted manufacturers to ensure quality and durability.

Ordering: Contact our customer service team, and we’ll help you identify and order the parts you need.

3. Technical Support

Technical Assistance: We provide round-the-clock technical support to help you resolve any issues. Our experienced technicians are available for remote assistance whenever you need it.

Remote Support: Our team offers remote guidance for technical issues, troubleshooting, and repairs.

4. Maintenance and Upkeep

Scheduled Maintenance: We recommend routine maintenance to ensure safety and efficiency. Our team can provide maintenance plans tailored to your needs.

Maintenance Training: We offer training to equip your staff to perform basic maintenance and keep your machines in optimal condition.

5. Repairs & Troubleshooting

Fast Repair Service: If your machines need repairs, our skilled technicians respond quickly to minimize downtime. We provide remote repair services depending on the issue’s severity.

Troubleshooting Guides: For quick fixes, we offer online troubleshooting guides and FAQs to help you resolve common issues on your own.

6. Feedback and Improvement

Customer Satisfaction: At LeYou, your feedback is essential to improving our products and services. We welcome both positive and constructive input so we can continually enhance our after-sales support.

Surveys and Reviews: We periodically send satisfaction surveys to gather insights. Your feedback helps us serve you better and refine our product offerings.